Vincci Hoteles partnership with STAY: Revolutionizing Guest Experience while becoming sustainable

Vincci Hoteles partnership with STAY: Revolutionizing Guest Experience while becoming sustainable


STAY, the leading Guest Experience OS, has released a testimonial showcasing their cooperation with Vincci Hoteles, the internationally recognized Spanish hotel chain. Vincci, renowned in the industry for its exceptional service and commitment to guest satisfaction, is revolutionizing the way they deliver hospitality.

The Vincci App by STAY has become an integral part of Vincci Hoteles’ guest experience, offering their guests cutting-edge technology, top-notch service, and the convenience of managing all aspects of their stay from their smartphones.

Vincci Hoteles, known for its exquisite design and attention to detail, specializes in 4- and 5-star hotels across two distinct lines, each carefully selected for its excellent location and often housed within iconic buildings.

Their strategy is built upon three pillars: service quality, prime locations, and captivating architectural heritage. Our goal is to provide a stay that is not only exceptional but truly memorable for every guest. The Vincci App has become an essential component of our guest experience, allowing us to leverage cutting-edge technology, provide personalized service, and ensure convenience throughout their stay, said Aixa Rodriguez de Alisal, Director of Marketing and Communication at Vincci Hoteles.

The Vincci App empowers guests with a wide range of features and functionalities, enabling them to seamlessly book services, access relevant information about the hotel and destination, request room service, breakfast, and amenities while accessing their room using smartphones as a key.

Vincci Hoteles has enhanced the guest experience, ensuring their comfort, convenience, and satisfaction at every touchpoint while placing a strong emphasis on sustainability.

The Vincci App has played a crucial role in their environmental efforts by eliminating the need for paper and plastic in various aspects of the guest journey. From digital room key access to instant access to information, guests can now enjoy a seamless and eco-friendly experience throughout their stay.

As a responsible hotel chain, we are committed to minimizing our environmental impact. The Vincci App has not only enhanced our guest experience but also helped us significantly reduce our reliance on plastic and paper, contributing to a more sustainable future, added Rodriguez de Alisal.

Vincci Hoteles’ successful partnership with STAY and the implementation of the Vincci App have not only strengthened their guest-centric approach but also driven revenue generation. The app provides Vincci Hoteles with versatile tools for efficiently updating and managing information, enabling them to seize revenue opportunities effectively.

STAY is at the forefront of the hotel industry’s digital transformation, playing a pivotal role in driving innovation and digitization. With a vast client base of over 1,100 hotels worldwide, spanning across 68 countries, STAY is trusted by leading brands such as Marriot, NH Hotels, Barceló Hotels, Hyatt, Palladium, RIU, and Meliá, among others. These esteemed hotel chains have chosen STAY for its robust technology and diverse range of functionalities, setting new benchmarks for connected, sustainable, and extraordinary hospitality experiences.

About STAY

Top hoteliers use STAY’s Guest Experience OS to provide access to all hotel services from the guests’ smartphones. In addition to reducing annoying lines at the front desk, the hotel will streamline staff operations and increase guest consumption. More than 1,000 hotels in 67 countries rely on us to optimize their guest experiences, and Hotel Tech Report named us the “Best Guest App 2023”. We work with a variety of prestigious hotel chains like NH Hotels, Barceló Hotels, Riu Hotels & Resorts, Hoteles Meliá, Palladium Hotel Group, Vincci Hotels, Viva Wyndham Resorts or Hyatt Inclusive Collection among others. And we help hundreds of independent hotels and resorts too. Simple to implement, intuitive to use. It’s always about making guests and staff lives easier. Guest Experience Made Easy.. More information at

Oier Fano Dadebat

Content Marketing Manager

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